Dear Valued Business Partner,

Customer Service is one of Avnet’s five core values. We focus every day on learning how to serve you better. The quest for improved service is so embedded in our daily work and our culture that it has become synonymous for the job we do. We hope that you feel our relentless efforts to understand and accommodate your requirements.

But occasionally it is important to step back and – instead of seeking recognition –appreciate the trust YOU put in US since many years.

Therefore Avnet and its business units celebrate their first ever Customer Service Week, from October 5 to October 9, 2009. Our team will reach out to you during this week to tell you how we appreciate your partnering with us.

The message to you is simple:

• “Thank You” for an excellent long-term relationship.
• “Thank You” for your continued trust.
• “Thank You” for your business.
• “Thank You” for your understanding in challenging situations.
• “Thank You” for a great time in the past, the present and hopefully in the future.

With many of you we work for longer than a decade, with some of you for over 30 years. Without you and your confidence in our services and solutions we would not exist. And we sincerely wish to remain your partner of choice for a very long time to come.To celebrate Customer Service in a specific time and way is just highlighting your importance for us. The reality for us is that every week is Customer Service Week. Each and every employee of Avnet EM EMEA and its business units wouldn’t want less than performing the perfect job for you – every day. Do we achieve it? Not always! But we try to do better every time. “Thank You” again!Best regardsPatrick Zammit and the entire Avnet EM EMEA Executive Team